LMS Collaborator knowledge base

Sometimes a screenshot is not enough to solve technical problems, and more information is needed. In this case it is necessary to make a HAR-file to provide additional information about the network requests that are generated in the browser when the problem occurs

Here are instructions on how to easily create a HAR file using different browsers.

To generate a HAR file for Chrome

1. Open Google Chrome and go to the page where the problem occurs.
2. Find the button with the vertical ellipsis and select "More tools"-"Developer tools " (or press F12).

3. In the panel that opens, select the Network (1) tab.
4. Find the round record button in the upper left corner of the tab and make sure it is red (2). If it is gray, click it once to start recording.
5. Set Preserve log (3) checkbox .

6. Click the "Clear" button to delete all existing logs on the "Network" tab.

7. Reproduce the problem you encountered earlier while network requests are being recorded.
8. After reproducing the problem, right-click anywhere on the network requests, select "Save as HAR with Content" and save the file to your computer.

9. Upload your HAR file to a ticket or attach it to your email so tech support can analyze it.

To generate a HAR file for Firefox

1. Open Firefox and go to the page where you are having problems.
2. Select the Firefox menu (the three horizontal parallel lines) in the upper right corner of the browser window, then select "Web Developer Tools" - "Network " (or press F12).

3. The Network tab toolbar opens at the bottom or side of the page.
4. Recording starts automatically when you start performing actions in the browser.
5. Reproduce the problem, in a few seconds it will be recorded. Right-click anywhere in the File column and choose Save All As HAR from the menu.

6. Upload your HAR file to a ticket or attach it to your email so tech support can analyze it.