Request creation
To create a new request, you need to go to the My requests page and press the Create button. After that, a page will open where you need to fill in the following fields:
- Type (1);
By default, the request is created with a free type, where you need to select the performer yourself. However, you can select from the list the created type, where the performer is already specified in the configuration - a specific employee or department (Find more in Types of requests)
- Priority (2) – relative significance of the request;
- Description (3) – specify the subject of the request;
- Attached files (4) - if needed, you can upload a file
- Get (5) - who will be the request performer.
The choice of the performer is available only for free type requests. When creating a request using the created type, the recipient is specified in the configuration.
Displaying the performer when creating a request using the created type:
- The employee is specified in the configuration
- The department is specified in the configuration
After creating and assigning a new request to the performer, a notification will be sent to the email.