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Service desk

Service desk - special requests assigned to service employees. This is a tool that allows you to optimize the standard operating elements of your company's business process.

Using this functionality, you can set up communication between different service departments and business units: IT service, logistics, supply and sales, marketing, HR departments, etc.

Access to Service desk is regulated by the ERP module.

Access rights to service services are determined by the system role settings:

  • manage ERP
  • create requests in ERP
  • close requests in ERP
  • use ERP

Read more about rights and roles in the system in the following article: Roles in the system

About working with Service desk:

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