Data storage policy
Data in the system is stored for a defined period, which depends on the tariff plan selected by the client.
Data retention limits are implemented as part of the data lifecycle policy. They help ensure stable system performance, optimal productivity, and efficient use of infrastructure resources, as well as control the overall data volume in the database. This approach prevents excessive accumulation of historical data, which could negatively affect system performance and increase query processing time.
| Data type | Standart | Pro | Enterprise |
|---|---|---|---|
| Structure conflicts protocol | 14 days | 30 days | 60 days |
| User notification history | 30 days | 90 days | 180 days |
| Notifications report (email, sms, messangers) | 180 days | 365 days | 1095 days |
| Knoweldge base notifications | 30 days | 60 days | 90 days |
| Users sessions log | 180 days | 365 days | 1095 days |
| User behaviour infographics | - | 365 days | 1095 days |
| User activity logs | - | 365 days | 1095 days |
| Report appeals to tasks | 180 days | 365 days | 1095 days |
| Web hook logs | 180 days | 365 days | 1095 days |
| Internal hook logs | 180 days | 365 days | 1095 days |
| Disabled users | 3 years | 5 years | 7 years |