Departments

Home/Users/Directories and settings/Departments

Attributes Cities, Department (https://wiki.collaborator.biz/docs/departments "Departments") and Positions are necessary for the correct operation of functions such as: Organizational-structure,Assessment, Automation-rules and access to the knowledge base.

You can go to the Positions page:

The Departments page contains a list of all departments added to the system for all time.
The Departments attribute, as well as Positions and Cities are used when assigning tasks, setting up accesses to the Knowledge base, Catalog, and all system filters.

Departments are being added to the list:

while importing users along with user data;
may be created manually.

To create a new department in the list, you need to click the Create button in the upper right corner and enter the name on the page of creating.

When creating a new department record, case and spaces (at the beginning and at the end of the title) are ignored. That is, if the department "Sales department" has already been created, then you will not be able to create the "sales department".

If the department is added during import along with the user, and then the user is deleted - the department remains permanently in the list until it is manually deleted from the table.

When editing the department, the system displays a warning for user import:

While editing attributes in directories, for users who were previously assigned the edited attributes, the changes will not be saved. The changes are saved in the filters and for assigning to new users. For other users you need to edit their profiles, replacing the old attributes with the edited new ones.
It can be done in one of the following ways:
- using User import (import using CSV, automatic synchronization or API User import);
- manually via Profile editing;
- manually while viewing the orgstructure.