Types of questions in survey
There are 4 types of questions that can be used in a survey:
- single,
- multiple,
- free-answer questions,
- on scale questions.
Single type questions
Single questions are closed-ended questions with an unlimited number of answer variants, from which the respondent can select only one answer.
Multiple questions
Multiple questions are closed-ended questions that can contain an unlimited number of answer variants, from which the respondent can select several answers.
When creating a multiple question, you need specify the number of answer variants that the user will be allowed to select when completing the survey.
Free-answer questions
Free-answer questions allow users to enter their answers manually.
Users can also attach a file to their answer. To do this, you need to enable the option Allow attaching files to the answer.
On scale questions
On scale question is a type of question in which the user responds by selecting a value on a predefined scale.
(1) - Scale - defining the rating grade for a question;
(2) - Add a "Cannot answer" option — allows users to skip answering the question. Such responses are not included in the survey results calculation;
(3) - Add a commenting on the answer if the selected grade is less than or equal to - a setting that allows a comment field to be displayed depending on the selected scale grade.
To enable this option, select the checkbox and specify the maximum rating to allow comments. In other words, the comment field will be displayed when the user’s selected rating is equal to or lower than the specified value.
To make the comment field available for the entire scale, enter the highest value of the scale.
By default, the comment field is optional. To make it required, select the Make a field required (4) checkbox.
(5) - Answer variants - statements that the user will need to rate on a specific scale. To add new answer variant, click the Add variant button.
On scale questions can be of two types:
-
with one scale for the entire question - when the question text already indicates what exactly needs to be evaluated, and the user provides one rating. In this case, the answer variants (5) usually indicate the decoding of the scale values;
-
with a list of options for evaluation - when several parameters need to be evaluated within one question, and a separate scale is displayed for each of them. In this case, the answer variants (5) indicate the parameters that need to be evaluated.
While completing the survey, the user will see the question in this form:
